How can I be listed on the Housing Hub's 'Our Providers' page?

What data reports do I have access to under my plan?

How can I make use of the 'Open for Inspection' feature?

Who is my customer success advisor?

How can I change my plan?

How can I find out about provider events?

How can I access analytics on my listings performance?

How do I update my Provider Directory listing?

What is the Provider Directory and how do I list on it?

Can I add more users to my organisation's account?

How can I get support?

When will I be charged?

What other features do I have access to?

How many listings can I publish on the Premium plan?

Why aren't I seeing my listing enquiries come through?

My organisation needs help creating quality listings, can you help?

Are there any resources to help me plan my next SDA development?

I’ve heard that the NDIS might fund a person to live with others, when they actually want to live alone.   On what basis can a person’s request to live alone be denied? 

I am working with a person whose current housing isn't suitable. Who can I talk to about how I can best support this person?

Can a Participant Statement be completed by a health professional?

I am supporting a person with an extreme functional impairment who wants to move from a basic group home into alternative housing with individualised supports. What needs to be included in the functional capacity reports?

Does the NDIS prefer standardised assessments?

Do you have OTs that travel interstate who can complete functional assessments?

Is there a housing plan template available for support coordinators?

Do you have a report template that has headings that an OT is required to address in their report in support of an application for SDA determination?

Gaps when someone moves out

Gaps when they can’t fill vacancies at the start   

Allow staff to be flexible

For help in the car park

For help letting in support workers

Escalate the problem

Check consent

Participants may choose to involve a support person

How will we share information?

Get to know each other

Providers can share info about their organisation

Participants can share info about their goals

Providers should encourage questions and allow enough time for them

Participants should take the time to think about what to ask

Participants should think about house/service rules and responsibilities

Consider the NDIS Practice Standards and Quality Indicators

When do you need a service agreement?

Understand what should or could be included

Participants should ask, are my needs described in the agreement? 

Think about whether anything is missing

Think about format and what template should be used

Know how to end an agreement

Understand how to extend an agreement

Understand who does what

Understanding rights

Keep notes

Talk to his OT

Take a photo of the problem

Talk to his support coordinator

Check his roles and responsibilities map or  learn who does what    

If someone refuses to fix your problem

How to track your progress

Getting support to speak up

If someone is having trouble understanding you

Talk to their SDA Provider

Get quotes from local locksmiths

Talk to the support provider

Check their roles and responsibilities

Talk to his landlord

Get quotes from local builders

Talk to his support coordinator or OT

Learn more about home modifications and assistive technology

Check his roles and responsibilities sheet

Ask another SDA tenant

Ask her support coordinator to help 

Ask the onsite support provider

Call her SDA Provider

Take photos of the damage

Check her welcome pack

Let other tenants know about common issues 

Let the on-site support provider know about common issues

Contact the on-site support provider on the tenant’s behalf 

Explain everyone’s roles and responsibilities to tenants 

Call the NDIS Quality and Safeguard Commission

Talk to her local MP

Talk to the NDIS

Talk to her support coordinator

Megan Miles

Disability Housing Consultant

Chloe Simpson

Deb Hinchsliff

Disability Housing Specialist

Deb Hinchscliff

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Capacity Development Manager

Melody Carbarns

Heidi Fleming

Melissa Efstathiou

Aged Care to Home Services Lead (Parental Leave)

Lexi Gao

Home and Living Specialist

Allison Pettit

Specialist Services Lead

Alison Pettit

Rebecca Hyslop headshot

People & Culture Specialist

Rebecca Hyslop

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Kaitlyn King

Specialist Services Manager

Julie Robertson

Chief Growth Officer

Kelly Chait Headshot

Development Manager

Kelly Chait

Jasmine Fischer

Hospital to Home Specialist

Dr Di Winkler

Dr Di Winkler AM

Dinesh Palipana

Dinesh Palipana OAM

Clare Fitzgerald

Housing Outcomes Facilitator 

Bianca Iovino headshot

Communications Coordinator

Bianca Iovino

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Rafael Assalin's profile image

Project Specialist

Rafael Assalin

Jamie-Lee Dwyer

Copywriting Assistant

Daniel Longworth

Digital Marketing Design Coordinator

Olga Elia 

Engagement and Business Development Specialist

Olga Elia

Micharla Russell

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Senior People and Culture Specialist

Emma Newby

Natalie Koufos

National Events Coordinator

Whitney Lipman

Training Consultant

Vince Patton

Housing Outcomes Facilitator

Jo Stewart profile picture

Training & Development Lead

Joanna Stewart

Michele Allen 

National Intake Coordinator

Michele Allen

Tom Butler

Housing Outcomes Assistant

 Tom Butler

Jane Mariager

Sinead McKee

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Alex Hatzipanagiotis

Lynette Teo

Jo Cartledge

Jade Marshall Home and Living Specialist

Jade Marshall

Karissa Janssen Home and Living Specialist

Karissa Janssen

Laura Schutz

Nathan McDonald

Home and Living Specialist Lead

Jo Mear

People and Culture Manager

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John Koerber

Chief Operating Officer

Jessica Simms

Executive Assistant

Rachel Murray

Customer Solutions Specialist

Saliha Naveed

Software Engineer

Emma Olivier

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Jesse Camilleri

Nick Taylor

Craig Penfold

Grant Dempsey

Liz Ely

Clinical Practice Advisor

Vivien Williams

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Nga Pham

Susan Robinson

National Services Coordinator

Susan Robinson 

Alicia Baltra-Ulloa

Residential Age Care Engagement Co-ordinator

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